QS025 Lip Sync Issues

[Fothergill1]

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@ken+mackenzie wrote:

I have also same synch issue but only one one of two pucks 

Both have same software  so why the issue with only one ?

Settings are also the same on both and are used on two identical TV's both having soundbars 

So is it a software issue ?

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@ken+mackenzie That's the million dollar question, why is there such a difference in the experience of different subscribers. Many people have no issues at all whilst with others the experience is so bad they cancel Sky altogether.  Thankfully I fall in the middle where any issues are fairly minor and are usually resolved by a reboot.

Sky are working hard for a solution so let's hope on is found soon.

[Deedee36]

@Chloe-W22 Thanks for the update 

[Paul+Dray]

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@ken+mackenzie wrote:

I have also same synch issue but only one one of two pucks 

Both have same software  so why the issue with only one ?

Settings are also the same on both and are used on two identical TV's both having soundbars 

So is it a software issue ?

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Same soundbars?

[ken+mackenzie]

No

one is so is playbar connected optically from tv

other is lgsky10 connected via arc from tv 

Both did work fine

Now the one connected to lgsky10 has the sync issu

[Paul+Dray]

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@ken+mackenzie wrote:

No

one is so is playbar connected optically from tv

other is lgsky10 connected via arc from tv 

Both did work fine

Now the one connected to lgsky10 has the sync issu

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Good info and doesn't surprise me that the one connected via optical from tv is ok. 

[Binkie79]

We yave had our sky stream pucks for around 4wks now & they were great at first but for the last 2wks we have had  major issues with lip sync. Its way off no matter what setting we change it to.

any advice much appreciated

[Fothergill1]

@Binkie79welcome to the forum.  There was an update about a week ago which has caused the latest lip sync issue.  This is a long thread to read through so to save you the trouble the current advice is to change your audio settings to PCM or Passthrough.  This is a temporary workaround whilst Sky fix the issue.  Strangely the issue does not effect everyone.

[Binkie79]

Thank you..... I will try this

[McQueen10]

I have sky stream and over the last week the sound has just gone out of sync I have tried everything I could to fix the problem but it's still out of sync 

[Peter682]

I changed the audio setting on the puck from auto to PCM stereo..been working fine for the last week...no software update as yet..

[Fothergill1]

@McQueen10There was an update about a week ago which has caused the latest lip sync issue.  The temporary workaround suggested by Sky is to change your audio settings to PCM or Passthrough. 

Sky are working hard to find a solution 😀

[Charlotte007]

Sound is delayed on all channels . Have turned off box twice . Works for so long then happens again 

[Anonymous]

Despite turning to passthrough, has started to happen again tonight.  Switching channels made it go away, for a bit... also got lots of glitching/corruption on the screen, and some form of dynamic resolution thing going on.  We seem to be watching most programmes in 720 or something despite it supposed to be at UHD.  Is there an option to cancel our contract early as this is not what we signed up for - surely some form of trades description thing applies?

[Fothergill1]

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@Charlotte007 wrote:

Sound is delayed on all channels . Have turned off box twice . Works for so long then happens again 

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@Charlotte007 Have you tried the temporary workaround that was suggested by Sky and mentioned though out the thread?  The recommendation is to change your audio to PCM or Passthrough, which seems to work for most but not all people but is certainly worth trying. Personally I have mine set on DD+ with no lip sync. 

[Ashleyburton]

Same for me. Only happened over the last week. Ridiculous that this can't be sorted after so many reports of this. 
I tried syncing Tv delay and Sky delay but nothing works. 
Netflix via the TV app works fine, the same as Prime, it only happens with Sky. 
Please update as it's driving me nuts!!