Lip Sync issues - Sky Stream

[Adrianh290]

Worse than it's ever been today. Absolute joke. 

[lord+smorg]

ive come to the forums about my issue to find its been going on for months, has anyone had any luck getting compensation?

ive had glass for the last 2 months and its been the worst today, skiping a few seconds every 20 seconds or so, and the lip sync doesnt saty in line for more than a few minutes

only affecting F! though, it doesnt make any sense.

[RL-TW]

Been watching qualifying for F1 and I'm about to reset for the 5th time today. This has been happening for at least 4weeks and seems to be getting worse on a weekly basis.  Spoils the whole TV experience and in 30years as a Sky customer never had this problem with a dish..

[Klem70]

Thank you and gave you a like 🙂

[Case]

Is this forum actually monitored by Sky Moderators, just for the number of issues we raise we seem to get very little useful info from Sky.

Be nice if a moderator at least put in some comment.

[Super+Anthony]

We still having constant sound issues cutting out for a second or two

[FaviousM]

The sound suddenly going out of sync is really frustrating on Sky Sports NFL at the moment

[Paul+Dray]

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@Case wrote:

Is this forum actually monitored by Sky Moderators, just for the number of issues we raise we seem to get very little useful info from Sky.

Be nice if a moderator at least put in some comment.

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On the odd occasion a Sky employee will post a message but these forums are for the customer community and not to be thought of as raising technical issues with Sky tech support. There are other channels for that. Admittedly it would be good but it's just not intended for that. 

[KeithOT]

Go to Settings > Picture and Sound > Sound> Digital Audio Delay and set it to 80ms.  

Leave Digital Audio Output on Auto.

This worked for me on Sonos Beam and a Samsung TV.

You may need to change the Millisecond delay to a different amount if your system is different but it fixed the issue on BBC which was very out of sync for me.

Hope this helps!

[littlelol07]

Have had enough. Reverting back to Sky Q. Real shame as it has great potential but is just so frustrating 

[Anonymous]

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@Paul+Dray wrote:

On the odd occasion a Sky employee will post a message but these forums are for the customer community and not to be thought of as raising technical issues with Sky tech support. There are other channels for that. Admittedly it would be good but it's just not intended for that. 

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Out of interest, what are the other channels for raising technical issues (and please do not say it is the phone - that is a none starter and Sky know it for this sort of stuff)?  Genuine question as it is not at all clear and these forums are what customers are directed to.  This issue has been ongoing for long enough that if this is not the right place, then it would be worthwhile raising the issue over there? 

[KeithOT]

Did you try this? I just posted it a few minutes ago as it resolved it for me...

Go to Settings > Picture and Sound > Sound> Digital Audio Delay and set it to 80ms.  - may need more or less of a delay on your system...

Leave Digital Audio Output on Auto.

[Paul+Dray]

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@Anonymous wrote:

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@Paul+Dray wrote:

On the odd occasion a Sky employee will post a message but these forums are for the customer community and not to be thought of as raising technical issues with Sky tech support. There are other channels for that. Admittedly it would be good but it's just not intended for that. 

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Out of interest, what are the other channels for raising technical issues (and please do not say it is the phone - that is a none starter and Sky know it for this sort of stuff)?  Genuine question as it is not at all clear and these forums are what customers are directed to.  This issue has been ongoing for long enough that if this is not the right place, then it would be worthwhile raising the issue over there? 

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Your online My Sky account website gives help guides and faq's. 
Sky Chat Assistant on Sky.com + get more help: Chat With a Sky Expert 

Online customer complaints form

Email: viewerR@sky.uk

And yes a Technical support department phone line. 03337592608

Now I'm not saying you'll get a full resolution to any problems you have but it hopefully all adds to them being aware of common customer complaints and service issues. 

[Anonymous]

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@Paul+Dray wrote:

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Your online My Sky account website gives help guides and faq's. 
Sky Chat Assistant on Sky.com

Online customer complaints form

Email: viewerR@sky.uk

And yes a Technical support department phone line. 

Now I'm not saying you'll get a full resolution to any problems you have but it hopefully all adds to them being aware of common customer complaints and service issues. 

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Really?  Is that your answer?  The Chat Assistant is as rubbish as any other from bitter experience.  So your original answer about there being other avenues for technical issues is a bit of a none starter I'm afraid.

[Paul+Dray]

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@Anonymous wrote:

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@Paul+Dray wrote:

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Your online My Sky account website gives help guides and faq's. 
Sky Chat Assistant on Sky.com

Online customer complaints form

Email: viewerR@sky.uk

And yes a Technical support department phone line. 

Now I'm not saying you'll get a full resolution to any problems you have but it hopefully all adds to them being aware of common customer complaints and service issues. 

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Really?  Is that your answer?  The Chat Assistant is as rubbish as any other from bitter experience.  So your original answer about there being other avenues for technical issues is a bit of a none starter I'm afraid.

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The other channels exist. Whether you get anywhere with them is another thing as I said but it doesn't change the fact of their existence.

The chat feature is not just the assistant one but also a Sky Expert Chat feature too that you get shown if you still need more help. 

Look I'm just a customer like yourself too so be reasonable with me pointing out the options and drop the attitude. I've told you the other channels to follow , I didn't say I'd fix things for you.