Lip Sync issues - Sky Stream

[Paul+Dray]

Strikes me as a very long time since the last Software update.

Think Sky are almost scared to issue one given the mess that happened previously.

[Matt+Nunns]

@Daniel-F Are we going to ever get any further information on this? Clearly the issue isn't resolved?

[Littletaffia]

People with AVRs are more likely than not in a minority of $ky customers as well as those using soundbars. Subscribers that just use the TV's speakers probably make up the majority of those who don't seem to be getting, or at least complaining, of issues. $ky no doubt don't care about the minority first two groups as demonstrated when I complained as they blamed my Denon AVR for the problems. Your only going to get some kind of response if subscribers walk away as I did. It's a lot of money for a crap service.

[BC1956]

I have recently moved from Virgin to Sky using Sky Stream, I have 2 pucks and have the same issue with both. There are terrible problems with lip sync when switching on its slightly out and the longer we watch TV the worse it gets I then have to re-boot everything I am constantly having to do this through an evening, does anyone know of a fix for this? I have looked at the board and can see there are quite a few complaints about the same issue and not just with Stream but nothing has been posted since July 2024.

[Mister_Dalek]

@BC1956 

It's still an issue. Look at the latest post from today on the lip sync thread.

[BC1956]

Hi @Daniel-F Further to your response (18/07/24) to this issue with lip sync obviously judging by the number of complaints right up to today this issue has not been fixed! This is my post today:

I have recently moved from Virgin to Sky using Sky Stream, I have 2 pucks and have the same issue with both. There are terrible problems with lip sync when switching on its slightly out and the longer we watch TV the worse it gets I then have to re-boot everything I am constantly having to do this through an evening, does anyone know of a fix for this? I have looked at the board and can see there are quite a few complaints about the same issue and not just with Stream.

cc @Mister_Dalek 

[Jonny16]

@BC1956 have you tried setting the audio to PCM? That's fixed it for a few, but obviously you lose the better sound, which is something that you pay for.

Incidently, I left Sky many months ago and I keep getting offers through to rejoin on Sky Stream, £36 including Netflix, sports HD and £1 for UHD. I had a phone call from a sales rep and I asked about the lip sync issues, she went and spoke to her team leader and said, we're not aware of any lip sync issues, if there's a problem then it'll be with your local setup!! 

[BC1956]

Thanks for your response @Jonny16 I have tried the various audio settings they all have the same lip sync issues I have left the settings on PCM. Apart from this issue with lip sync the service is pretty good

[Littletaffia]

@Jonny16 That's what $ky told me that the problem was with my Denon AVR, so I've walked away. My problems went deeper than just lip sync as I couldn't get HDR nor Atmos at the same time, it was either one or the other, never the two together. So $ky blamed my TV for the HDR issues and levelled the Atmos with the Denon. Still took the extra payment each month though. Funny then how my Apple TV box works perfectly every single time.

$ky just don't care about their TV subscribers although I'm still a $ky broadband customer and admit that that part of the business is very good indeed.

[Joey18881]

Well I got 4 pucks on Monday today is Thursday and got lip sync problems. When I found this thread could not believe this has been going on for so long. I think they should have mentioned it. I will be calling tomorrow to try to exit the contract and get my install fee returned.

[JeremyDEagle]

Tried different settings, messed about with the audio delay.  No joy. Problem persists on all channels. Sound through the TV at present. 

[BC1956]

Unfortunately I'm pass my opt out date😡

[Mister_Dalek]

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@BC1956 wrote:

Unfortunately I'm pass my opt out date😡

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If you follow Sky's troubleshooting and are still unable to get an adequate service as advertised, then Sky have in the past released customers from long term contracts without penalty. 

You will need to engage with them directly. 

[Joey18881]

How long is the opt out , install was Monday 4th November. Cheers Joe

[MonkeyFeet]

Update from my previous post and I feel all of your pain. I'd been putting up with PCM for a very long time to solve the lip sync issues. That was until it updated to the latest firmware. I use a Sonos soundbar and had massive issues. lt has been all well and good since then. I think that the only thing I did that hasn't really been mentioned on here was to change it to 1080p in the picture settings, confirm it and then change back to ultra HD (probably a red herring but who knows).  All channels sync fine now. Believe me, I had this pain for well over a year. 

The only thing I've noticed recently is that the picture keeps pixelating and breaking up. I just restart the puck and it goes away for a couple of days. Only seems to happen after using an app through the puck like YouTube or Disney. 

I still think I'm gonna cancel when my contract is up. For the money it costs nowadays, I don't think it's worth it. Now TV may be a better option, for me at least. 

Good luck everyone, I hope you get it sorted. I never had these issues with SkyQ. Although, when googling similar issues, a lot of people do.