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Discussion topic: Linking prime account

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This message was authored by: Stumpy2

Linking prime account

Hi, I have instructions on how to link my prime account to stream but when I open the prime app on sky stream it is not giving me the option to log into prime, only to sign up for it or get a 30 day free trial.

 

So how do I link my Prime account???

 

Any help gratefully received...

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This message was authored by: GD1

Re: Linking prime account

Posted by a Superuser, not a Sky employee. Find out more

@Stumpy2  Tr y the steps here https://www.sky.com/help/home/sky-tv/sky-tv-stream/using-sky-stream/using-sky-glass-tv-apps/articles...

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Stumpy2

Re: Linking prime account

Tried that....it's not the same page that comes up on my TV.  There is not an option to sign in, only sign up for a new prime account!

This message was authored by: GD1

Re: Linking prime account

Posted by a Superuser, not a Sky employee. Find out more

@Stumpy2  In the puck settings menu try refresshing the apps

 

Settings -->System Management --> Resets & updates --> Refresh apps

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Avatar for Stumpy2
Level 1 icon
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This message was authored by: Stumpy2

Re: Linking prime account

Tried that too!

 

Ended up signing up for the 30 day free trial (with the view to then logging out and logging back in with my main account) but once the payment details were entered it appears to have linked to my account (it was the same payment details). 

 

So I think it's fixed....

 

Thanks for your suggestions though!

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