Discussion topic: Linked wrong HBO account

This message was authored by: ThatGuyLD · ‎06 Jun 2026

I accidentally linked my parents HBO account to my new sky stream box. It won't let me unlink. I spoke to HBO and they said sky needed to unlink it. Spoke to sky and they said HBO need to unlink it. Very confusing and not helpful

This message was authored by: mikealanr · ‎06 Jun 2026

Hi @ThatGuyLD

According to Skys FAQ:

"You'll need to contact us at the bottom of this page to find out your Partner Customer ID.

Once you have that you'll need to contact HBO Max with this ID, as well as the email your incorrectly linked."

https://www.sky.com/help/articles/problem-signing-up-hbo-max

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: SKY1992bf · ‎06 Jun 2026

@ThatGuyLD If you have issues signing up to either Disney+ or HBO MAX please select the relevant sky help article below to see if it helps resolve your issue

Disney+

HBO MAX

wrong email linked is covered on the appropriate link above, once you get the information you will need to contact HBO to resolve

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: ThatGuyLD · ‎06 Jun 2026

I have tried these, it's just taking me in a circle of sky saying only HBO can unlink, and HBO saying sky need to unlink

This message was authored by: SKY1992bf · ‎06 Jun 2026

@ThatGuyLD Sky has agreed the process has described on the link with hbo themselves

it may be a simple case of HBO agents not all being briefed on the process but bottom line is it's HBO responsibly so you just need to be persistent with them and don't take no for an answer

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

Discussion topic: Linked wrong HBO account

Linked wrong HBO account

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