Hi @Alison147
Go to sky.com and sign in with your Sky ID and then try browsing to sky.com/activate
It should then let you enter the code displayed on screen.
Remember you need to be using the same email address as the one used when ordering Sky Stream
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
