Keeps cutting out

[Anneka85]

My skybox keeps cutting out. It brings up the message that you are offline and then we have to restart the whole box. We are doing this multiple times a day at the moment. I did get sent a plug-in Wi-Fi booster to see if this would help, but it seems to be a reoccurring problem that this skybox keeps cutting out sometimes multiple times a day and while you're watching one program, I'm getting a little bit annoyed as we obviously pay for sky but we can't watch it without it being interrupted and having to be reset about 4or 5 times during one program, The internet works fine on all other devices so now I'm beginning to think it might be the actual sky pack that is faulty and why the TV keeps cutting out? Please let me know a solution

[Sky_Gee]

Hi @Anneka85  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141