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Discussion topic: Keep freezing
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This message was authored by: Jennywren07
Message posted on 28 Sep 2026 10:56 PM
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Keep freezing
Stream keeps freezing half way through a program checked my internet good speed no problems this is happening every night
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This message was authored by: mikealanr
Posted by a Superuser, not a Sky employee.
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Message posted on 28 Sep 2026 11:33 PM
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Re: Keep freezing
Hi @Jennywren07
You will need to post more information. What speed, how have you checked this? Run a speed test in netflix etc etc.. who's your ISP, what router are you using..
Remember we are fellow customers here on the community and know nothing about you or your set up unless you tell us!
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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