Itvx not working on sky stream

[Weetabix1979]

Can't get passed this screen, I've tried updating apps, reset puck and any other suggestions  I could find on Internet. So frustrating  

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147