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Discussion topic: Issues with playing series on sky max

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This message was authored by: Anastasiya1

Message posted on ‎10 Feb 2024 12:51 PM

Issues with playing series on sky max

Hi, I have been trying to watch Brassic season 5. Unfortunately episode 1 does not play and a message comes up on the screen saying currently unavailable. Episodes 2 and 3 are playing with no issue. This has been ongoing for a few weeks now, I have been checking regularly. Any ideas?
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This message was authored by: GD1

Message posted on ‎10 Feb 2024 12:55 PM

Re: Issues with playing series on sky max

Posted by a Superuser, not a Sky employee. Find out more

@Anastasiya1  Is this in Stream puck your seeing the message?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Raemonday

Message posted on ‎16 Feb 2024 08:09 PM

Re: Issues with playing series on sky max

@Anastasiya1 Did you solve this? I'm having the same issue. Just watched all the first four seasons and now can't start season 5 🤷‍♀️

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This message was authored by: Fothergill1

Message posted on ‎17 Feb 2024 07:34 PM

Re: Issues with playing series on sky max

Posted by a Superuser, not a Sky employee. Find out more

@Raemonday  Report the matter to Viewer Relations at the following email address:

viewerR@sky.uk

------------------------------------------
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
If it has helped please give it a "Like"
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This message was authored by: kellyhud20

Message posted on ‎21 Feb 2024 09:32 AM

Re: Issues with playing series on sky max

Did you het this issue resolved with watching the s5 ep1 of brassic thisbis happening to me and been going on for a while now. Cant seem to find any way tonget this fixed.

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This message was authored by: Bill051

Message posted on ‎21 Feb 2024 10:56 AM

Re: Issues with playing series on sky max

Shown as Unavailable on my SkyStream.

exSky Broadband, exSky Stream via ethernet
Amazon Firestick
Previously VM
back to VM
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This message was authored by: Padam_Padam

Message posted on ‎21 Feb 2024 11:00 AM

Re: Issues with playing series on sky max

S5 Ep1 of Brassic plays fine via the NOW app so it's definitely worth reporting this to viewerR@sky.uk 

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This message was authored by: kellyhud20

Message posted on ‎23 Feb 2024 04:35 PM

Re: Issues with playing series on sky max

Thank you  i will hive them a email and raise it .

 

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This message was authored by: Browninc1

Message posted on ‎19 Nov 2024 08:36 PM

Re: Issues with playing series on sky max

We're having the same issue. It says set to UHD to watch which we've done but still same on screen message pops up

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