Issues with Sky Puck

[RemiSteele]

I recently switched back to Sky and am using the Sky puck and having loads of issues. The picture quality goes from good, to poor, to pixelated and frozen multiple times. I was watching something on RTE and it was unwatchable so I turned on the RTE player from the apps section of Sky but the quality issue remained. So I switched over to the RTE player on my Samsung TV and it works fine. The Internet is fine, it appears, so it's an issue with the puck.

[LJB-C]

Hello👋 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141