Issue with playlist.

[Danny+57]

There are films/programmes that we have saved on our playlist which should be free with our package, but when we try to watch them appear as 'Disney +'. 

[TimmyBGood · Accepted solution]

@Danny+57 

That may be correct for some live 'broadcast' content (listed in a numbered slot on the EPG) when the channel carrying it does not hold on-demand rights but a streamer such as Disney does.  It's an unfortunate side-effect of Stream not having actual local storage for real 'Recordings' which don't require such rights to be available for playback.

[Padam_Padam]

---

@Danny+57 wrote:

There are films/programmes that we have saved on our playlist which should be free with our package, but when we try to watch them appear as 'Disney +'. 

---

This is how Stream works. Anything added to your playlist will play back from whichever service holds the streaming rights for that particular movie or show. 

A movie broadcast or streamed live on Channel 4 or BBC1 for example may only be available for playback after the live broadcast via Disney+ if Disney+ hold the streaming rights for that movie. 

All Sky-owned content will play back on demand as part of your subscription. Sports and Cinema will need the appropriate add-on subscriptions of course.  

[TimmyBGood]

@Danny+57 

The 'official' (and not particularly well-written) answer from Sky is this:

For a small number of shows, movies, sports events and news programmes, it’s only possible to watch them live.

This is because the shows available in your Playlist and how long they're saved for, depends on the contractual agreements with the rights holders of certain programmes. Plus, it depends on what you've got as part of your Streaming TV subscription and any TV app subscriptions. 

Some shows, including programmes from news and music channels, like MTV Music, and some of our movie channels aren’t available due to licensing restrictions. Or they might be removed from your Playlist due to changes in licensing rights.

https://www.sky.com/help/articles/your-playlist-and-tv-guide-sky-glass 

[Exiled-in-HH]

It is a defect that Sky should address with a warning message.

[Ann+C+H]

I wish I'd stayed with sky Q. At least things I recorded stayed there forever! Film four is one of the culprits - It's a freeview channel for goodness sake! 

[MarkGoldsmith]

---

@Ann+C+H wrote:

I wish I'd stayed with sky Q. At least things I recorded stayed there forever! Film four is one of the culprits - It's a freeview channel for goodness sake! 

---

It being freeview has nothing to do with it.

Films in particular tend to have very limited on-demand rights that the broadcasters pick up for their streaming services. It's usually only 30 days that a film is available of the catch-up services, although there are some exceptions where I've seen films available for 60 or 90 days on IPlayer and ITVX.

[Tonychurchley]

Anything I save to my sky playlist should be free to watch anytime later no exception 

[MarkGoldsmith]

---

@Tonychurchley wrote:

Anything I save to my sky playlist should be free to watch anytime later no exception 

---

Why?

That isn't at all how rights for films and TV shows work.

All major streaming platforms have a wishlist/watchlist feature so you can flag which shows you want to watch at a later date, but that doesn't stop the shows from being removed from that streaming platform when the rights expire, or in the case of the likes of Disney and Paramount over the past year, they remove their own content for royalty and tax write off reasons.

[MickMaserati]

I think the issue for me, and maybe others, is that SKY marketing for its Stream service did not explain the licensing restrictions that apply to Playlist. If anything, the implication in the marketing material is that the Playlist function is the streaming equivalent of recording programming on a hard drive box (Humax Freesat in my case). 
I'm reduced to having had to reconnect my Humax Box for recording programmes I might want to watch subsequently in case they are not free to watch via Playlist. 
Thus is hardly ideal, and would have been a 'deal breaker' when I was considering entering my contract with Sky Stream.