Issue with Sky stream set-up

[Eamon2]

Sky stream arrived today. After connecting to my broadband it was sitting at "Sky stream setup" checking your status. Then it said software error. Third time trying now. Have unplugged and plugged back in.

[Padam_Padam]

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@Eamon2 wrote:
Sky stream arrived today. After connecting to my broadband it was sitting at "Sky stream setup" checking your status. Then it said software error. Third time trying now. Have unplugged and plugged back in.

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Make sure you keep it off at the wall for a good couple of minutes then try again. It's also adviseable to connect via ethernet to get the software update done. 

[MarkGoldsmith · Accepted solution]

It's possible if it stays stuck a reset will fix it. This shouldn't cause any unforeseen issues as the puck isn't setup yet anyway.

1. Turn the puck off at the plug.

2. Turn over the puck and hold down the power/standby button.

3. keep hold of the power button and turn the plug back on.

4. Keeping holding the the power button down until it turns amber and then it should turn green. Then you can let go. 
5. The puck is reset, you'll have to connect to Wi-Fi or whatever you use,  set up the remotes and then you'll get an activation code. 
6. log into the sky activate site and enter the code and that's it.