Discussion topic: Issue with Hayu - not sure how to fix
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Message posted on 08 Dec 2024 10:03 PM
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Issue with Hayu - not sure how to fix
Hello! Not sure if anyone can help but signed up to Hayu via Sky 8 hours ago. Get a 7 day trial then pay monthly, but I'm still unable to access my subscription and not sure why.
When I follow the QR code to go to the Hayu activate webpage, it says sorry you've got here too soon, please refresh or follow instructions. Yet it's been over 8 hours. I've refreshed, tried different browsers, but nothing. It just won't work.
I've now lost my first day of the 7 day trial which I'm not happy about as I signed up today because I wanted to watch today! Working tomorrow onwards so it's not been great to not access it.
Tried to sign up again but it says I'm already subscribed, and tried to cancel Hayu via My Sky but it shows the subscription, however there is no option to cancel it.
Any ideas?
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All Replies
Message posted on 09 Dec 2024 07:36 AM
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Re: Issue with Hayu - not sure how to fix
@lauravenue the support contacts for Hayu are shown on this page https://www.sky.com/help/articles/sky-marketplace-subscribe-to-hayu
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 09 Dec 2024 08:03 AM
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Re: Issue with Hayu - not sure how to fix
It's not a Hayu issue - it's a Sky issue.
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