2 weeks ago I renewed my sky contract, did the usual back and forth to eventually get a deal I was happy with, so far so good. Weird thing happened during call, got a text to say 2 of my pucks were cancelled, I told the agent, she said not to worry just an admin thing she needed to do to get the offer but nothing would be affected.
Lo and behold, when I went to use tv later, 2 of my 3 pucks would not work with a "device limit reached" message on screen.
That was 2 weeks again. Since then ive had multiple calls with various agents all telling me it's being dealt with by "back office". At one point there was a marker on my account to say it had been resolved, it still hasn't. I've had packaging sent to me to return the pucks I never asked to cancel.
My Sky billing clearly states I have paid for whole home so it is not an account issue.
Where do I go next as my attempts to resolve this through calls to Sky have got me nowhere? How can I escalate this so that it actually gets resolved? Current status is that a "Customer Resolution Form" is in progress (the second one since the first one was closed when the issue was incorrectly marked as resolved.
Moderator notes: Edited title at poster request
