Internet Speed/Sky Stream

[Vince_0412]

I was thinking of getting Sky stream (Puck) but Sky says my speed is not suitable for some packages I might have ordered. They say I need a speed of 30mbps minimum when I am in fact getting around 65-75.  Is this just a sales pitch to get me to change or a genuine piece of advice? 

[Padam_Padam]

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@Vince_0412 wrote:

I was thinking of getting Sky stream (Puck) but Sky says my speed is not suitable for some packages I might have ordered. They say I need a speed of 30mbps minimum when I am in fact getting around 65-75.  Is this just a sales pitch to get me to change or a genuine piece of advice? 

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Ignore them - it probably is an unscrupulous sales tactic to try and get you to upgrade your broadband. 

65-75Mbps is more than enough for a Stream puck to function. 

[Nigelb1972]

You need around 35mbps for UHD but that's still going to provide a flakey experience. The network adapter in the puck is 100mbps so the closer you can get to this, the better experience you'll have.

We have 500mbps with the puck maxing out it's 100mbps available and it's seemless. You can wizz around the UI and there's absolutely no buffering. Cloud recordings or Sky On-Demand content starts instantly but there is a slight delay with BBC etc as the puck may need to load an on-demand player such as Discovery+ or iPlayer 

[Chrisee]

@Vince_0412 when I switched to Stream I has a 80Mb/s broadband which supported a Glass TV and a puck both receiving Sky Sports in UHD (highest bandwidth) and two other pucks delivering HD content at once and I still had roughly 20Mb/s for other internet activities. So it should work assuming you dont have several kids wanting to play games while watching sport.😀

More important than the bandwidth is the stability of the WiFi network in your home. You can have a 500Mb/s broadband link and still have issues with the pucks if your home network is poor.

[Anonymous]

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@Vince_0412 wrote:

I was thinking of getting Sky stream (Puck) but Sky says my speed is not suitable for some packages I might have ordered. They say I need a speed of 30mbps minimum when I am in fact getting around 65-75.  Is this just a sales pitch to get me to change or a genuine piece of advice? 

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Any advice given previously is generic without knowing exactly what you need in your household. If it was just for the one puck then 65-75 is more than adequate. Two would be fine. Three would be a problem.

Are there other people using broadband? Kids with PS5 or Xboxes for instance?

[Exiled-in-HH]

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@Vince_0412 wrote:

I was thinking of getting Sky stream (Puck) but Sky says my speed is not suitable for some packages I might have ordered. They say I need a speed of 30mbps minimum when I am in fact getting around 65-75.  Is this just a sales pitch to get me to change or a genuine piece of advice? 

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Did Sky identify which packages were of concern?