Intermittent signal watching TV. Internet speed NOT the issue

[Robrat]

I'm a recent switcher to sky broadband and Sky Stream.

Wanted to watch the F1 for a bit less than it was costing me via BT. Feeling some regret right now!

The TV signal is intermittently skipping out. Just for a couple of seconds at a time but enough to be unbearable.

It would frankly be less annoying if it buffered, but it just completely skips a few crucial seconds in whatever you're watching. 

My home is fortunate to be fully Ethernet enabled so I have the puck connected straight to the router. I've also tried it over wifi and checked the speeds I'm getting in the Netflix app. Either method it seems to be getting about 70MB which should be PLENTY from everything I've read.

Sky have wondered if it's a hardware issue, and intimated they might offer me a new puck. I'm perfectly willing to accept, but have a sneaking suspicion the whole thing is just crap and it won't help. 

Any recommendations? 😩

[TimmyBGood]

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@Robrat wrote:

Sky have wondered if it's a hardware issue, and intimated they might offer me a new puck. I'm perfectly willing to accept, but have a sneaking suspicion the whole thing is just crap and it won't help. 

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The thing is, Stream has been around for more than three years and is in use in many hundreds of thousands of homes. While some users undoubtedly have issues (as this forum would indicate) it seems somewhat unlikely that the platform itself is fundamentally flawed to the point of being generally unusable: that would probably have been noticed by now.