Discussion topic: Initialise new sky stream puck activation code issue

This message was authored by: Will17794 · ‎03 Sep 2025

Git all the way through set up of new sky stream puck but at linking to account activation code does not move me forward to full set up

tried 6 x with reset process but still no joy

This message was authored by: Daniel0210 · ‎03 Sep 2025

@Will17794

~~I've~~ We've moved your post to the Stream board as it's not a Sky+ issue.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: Fothergill1 · ‎03 Sep 2025

@Will17794 Are you signed into your MySky account at www.sky.com when you enter your activation code? If not it won't work and you will probably get an error message.

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This message was authored by: Will17794 · ‎03 Sep 2025

Hi

yes fully signed in and no error message at all.
can key in the activation code but then nothing happens.

we think it may be due to poor and fair internet connection despite just getting B4RN fibre installed today.

Discussion topic: Initialise new sky stream puck activation code issue

Initialise new sky stream puck activation code issue

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