Image quality on Netflix August 2025

[KevNewMedia]

Morning All

Thanks for bearing with us regarding this problem.

Can I ask, how are things when you check this morning?

EDIT: Our support teams have advised of an update that was implemented last night. Can we ask you to restart your puck and let us know how things are afterwards, please?

[Taterboy]

whenever using apps on sky my pictures are blurry ( on netflix ) and buffering on amazon prime. This does not happen on my smart tv.

any suggestions as tried all the switch off and switch on  procedures

[caesarome]

@Taterboy 

So this can be moved to the correct forum what is this happening on, Sky Q, Glass or Stream ?

[JazTheTim]

It's ok on first try for me today 

[Skyuser9876]

Still blurry for me.

[Fothergill1]

Hi @Skyuser9876  If you received an update with the possible solution it might be an idea to reboot your puck to make sure all the update has taken effect. I was updated last night and have already rebooted my system.

[Sauzee4]

Netflix content fuzzy despite all other apps being fine and connection fine. Resetting puck clears it until turning on the next time. 

Is this a known issue? 

[JazTheTim]

Actually, scrap that. It keeps coming and going (blurry)

[Fothergill1]

Hi @Sauzee4  Yes this is a known issue that has been going on for a couple of weeks.  SKy are working to fix the issue and therfe is a comprehensive thread on the subject HERE.

[Mart292]

I powered down my sky stream puck and since I powered it back up Netflix seems to be working fine 

[JazTheTim]

Yeah. I'll try that once the wife's finished her show. 

[LOTTIES]

Was still doing it but I did a restart on the.Puck seems ok now.  Seems the restart worked this time. 

[RayCornwall]

I have turned mine off at the mains supply to reboot the puck. Netflix is now working for me. I also turned the puck off and on a couple of times then back to Netflix and it was still fine and a good, clear picture. This update looks to have worked, for me at least.

[JazTheTim]

Seems ok now. 

[Taterboy]

We have sky glass in bedroom and the additional box in our living room. The living room one is blurry. Thanks