I’ve received my sky puck but when trying to set up it gets stuck on ‘checking status’ then just say

[KirstyC90]

I’ve received my sky puck but when trying to set up it gets stuck on ‘checking status’ then just sayS can't link account. 
I've tried with Wi-Fi and Ethernet and still can't set up. 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks