11 Jun 2023 09:10 AM
I’ve received my sky puck but when trying to set up it gets stuck on ‘checking status’ then just sayS can't link account.
I've tried with Wi-Fi and Ethernet and still can't set up.
11 Jun 2023 04:52 PM
Posted by a Sky employeeHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
14 Jun 2023 09:28 AM
Posted by a Sky employeeWe are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks