I have received an email from you saying you are cancelling my sky puck today. I havent asked for th

[howardstartin]

I have received an email saying you are cancelling my sky stream puck today. I haven't asked sky to do this and want to know what us going on. I have tried calling but keep getting cut off.

[MarkGoldsmith]

@howardstartin @Unfortunately you won't get that answer here as a public forum isn't a route to speak to Sky customer services, as we our all other Sky customers here.

you will either need to persist with calling Sky or trying to message the Sky help team via their social media channels on Facebook and X.

[Marquo]

This is where Sky send you when their stuff doesn't work.  I am having a problem with my Sky Glass freezing up and all they did was send me a  text link to these community forums.  Sky customer services are about as much good as a chocolate teapot.

[MarkGoldsmith]

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@Marquo wrote:

This is where Sky send you when their stuff doesn't work.  I am having a problem with my Sky Glass freezing up and all they did was send me a  text link to these community forums.  Sky customer services are about as much good as a chocolate teapot.

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Yup, and there is a lot that comes up on this forum that the community can't help with as it's accounts specific issues.

Part of the game is lying to the automated system when you first call to make sure you get through to a customer services agent, although some of the first line customer services agents seems to be quite bad at the moment and give incorrect advice out, like they haven't been given training on Skys products or processes.

[Marquo]

I'm not even going to bother doing that, I just cancelled my direct debit so they can stick their their Sky Glass where the sun doesn't shine.

[MarkGoldsmith]

@Marquo @That is 100% the wrong thing to do. Cancelling the direct debit doesn't cancel your contract so Sky will just chase you for payment and eventually pass it over to a debt collection agency, who will add more fees on to it.

the only end result is you will pay more and it will negatively affect your credit score.

[Dazzasky]

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@Marquo wrote:

I'm not even going to bother doing that, I just cancelled my direct debit so they can stick their their Sky Glass where the sun doesn't shine.

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Oh dear, a very bad decision as @MarkGoldsmith has already outlined the repercussion's @Marquo 

[Daniel0210]

@Marquo 

Now you've done that any calls to Sky will now only prompt you to set up a payment method and as @MarkGoldsmith has stated Sky will add late payment charges, involve debt collectors and it'll impact your credit score.