I have my stream Puck code but can't find we're to type it in to activate my account

[Alisonclover]

Won't let me find we're to type it in can't access my sky stream

 

[caesarome]

@Alisonclover 

It should be the website address shown on the screen namely sky.com/activate that you need to visit to get it activated.

[Alisonclover]

I have. Tried websight but option to put code in to sink is not coming up

[Paul+Boland]

@Alisonclover 

Using a web browser on PC/Laptop or Mobile

Login to your my sky account with your sky username and passwod before you use the link for sky.com/activate

Did you setup a My Sky Account

You can also use MY Sky App on mobile

My sky app login using your sky username and password

Click product settings

Click Streaming TV Product settings

Click + Activate new device

[Tim+Adams]

Hi @Alisonclover 

Please make sure you are logged in to sky.com with the same details you used when ordering, then press the link below and type the code shown.

https://www.sky.com/productsettings/streaming-tv/activate 

Thanks,

Tim

[Alisonclover]

Done that but it coming up page restricted

[Alisonclover]

I have tried but it saying page restricted

[Tim+Adams]

Hi @Alisonclover 

I've escalated this for you and Sky will be in touch via chat invite to troubleshoot with you. 
The link below explains the process.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

Thanks,

Tim

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Anonymous]

I had this issue. Easily resolved - clear all your cookies/refresh safari on your iPhone if you are using an apple device 

[Cal1966]

@Alisonclover 

[A+Blackmore]

Help needed to set up sky stream