Hi @Laura405
Turn off at the mains for a few minutes and try rebooting your router too.
If this is happening on multiple pucks would indicate an issue with your broadband or too low broadband speed. Sky say you need 25Mbps for HD and 30Mbps for UHD. You can check the speed your puck is getting in Netflix (Profile menu > get help? > Connectivity check).
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
