I get this message: Please wait for your you programme to load...

[Andy1875]

I came home from a couple of days away and when I went to put bbc1 and other streaming channels on only to get a blank screen with that message in the corner but nothing happens.  I can get the BBC player so I think it is a waste of time trying to reboot the router.  I went to my account online but it says that my TV services are ok.

Has anyone a clue what this could be?

[Tom-W19]

Hi @Andy1875 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Jporch316]

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@Andy1875 wrote:

I came home from a couple of days away and when I went to put bbc1 and other streaming channels on only to get a blank screen with that message in the corner but nothing happens.  I can get the BBC player so I think it is a waste of time trying to reboot the router.  I went to my account online but it says that my TV services are ok.

Has anyone a clue what this could be?

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Have you tried pulling the plug for 5 minutes or so ... can sometimes clear glitches 

[Nigelb1972]

Go into the settings menu and restart the puck. I was getting that message when trying to watch an on demand film and a quick restart solved it