Assume this is on your first setup?
Try entering the on screen directed numbers at sky.com/activate.
Try switching your Sky Stream puck off and on again at the plug.
If that still does not help, you will need to contact or call Sky using 'No, I still need help button' at the bottom of this help article;
https://www.sky.com/help/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/setting-up-sky-glass-li...
Sky Community Superuser. What is a Superuser?
Click here to find outSky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q.
Click here to read
