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Discussion topic: How do I get a replacement or a repair for a puck

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Avatar for CAA1
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This message was authored by: CAA1

Message posted on ‎26 May 2026 06:41 PM

How do I get a replacement or a repair for a puck

My puck will load the home screen but will not play anything? I have done every recommended update and restart and reboot. Nothing makes it work.

 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎26 May 2026 06:50 PM

Re: How do I get a replacement or a repair for a puck

Posted by a Superuser, not a Sky employee. Find out more

@CAA1  If you would like we can ask the community messaging team to help you via chat.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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