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This discussion topic has been answered Discussion topic: What to do with unused pucks?

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This message was authored by: WelshGeezer

What to do with unused pucks?

I signed up for Sky Stream on 5th May 2026 and initially ordered three Pucks. However, the ongoing 20% discount offers on Sky Glass and Air TVs prompted me to replace two of the three Pucks with Sky Glass TVs. I’d like to know if I can simply put these spare Pucks in a draw for potential future use. It’s always good to have a spare! I understand I can’t dispose of them, sell them or let anyone else use them. However, if I leave them powered off and in the draw for months or even a year or two, would that be a problem?


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This message was authored by: mikealanr Answer

Re: What to do with unused pucks?

Posted by a Superuser, not a Sky employee. Find out more

Hi @WelshGeezer 

 

Save them for future use or return them to sky.

 

https://www.sky.com/help/articles/return-sky-glass-sky-stream-puck

 

However if you do return them make sure that you retain proof of posting. Also if you ever need a puck in future you would have to pay the activation fee.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: mikealanr Answer

Re: What to do with unused pucks?

Posted by a Superuser, not a Sky employee. Find out more

Hi @WelshGeezer 

 

Save them for future use or return them to sky.

 

https://www.sky.com/help/articles/return-sky-glass-sky-stream-puck

 

However if you do return them make sure that you retain proof of posting. Also if you ever need a puck in future you would have to pay the activation fee.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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