How Stable is the puck

[freddielk]

I can see quite a few threads about the puck being un-reliable, needing rebooting, it's putting me off a bit, so in reality what's actually like?

If you had problems with freezing, voice synch, glitching and so on how was it resolved, and how quickly?

Does using ethernet fix these issues, is WiFi part of the cause?

Did 5Ghz channel help?

[Tommy2]

Ethernet is always better than WIFI for any device, Ive had the puck since April, its not perfect but, its got much better than it used to be when they first launched, I can only recall two carshes, software updtaes have fixed issues and im happy taht theres always support avalible. You do need to have reliable interent for it to work efefctively though.

[Jporch316]

Hi @freddielk 

I have 2 x glass and 2 x pucks running off my WiFi. No issues with connectivity. However i do have a wifi mesh system for extra coverage and stability. Worth noting that Ethernet on the sky devices is hardware restricted to 100mbs. 

[Gincap]

The Puck itself is fit for function, most issues have been software related and that reflects on the Puck performance. Connectivity is key a decent signal whether WiFi or ethernet is essential for smooth operation. Software has improved and following the current release the puck appears punchier in its performance.

I've been a critic of Stream for a long time but because I'm from the industry I keep a subscription going more out of interest of the evolution of the service. Personally 'and there are still glitches' I would recommend a Puck if you are embedded into the Sky experience but connectivity is crucial.

If Sky had only got into bed with Apple before eetv did and run their streaming service through an Apple TV box nobody could beat them for performance and quality. If only.

So get a Puck the picture quality is great and the ease of use is unquestionable. 

[Angel_Aka]

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@freddielk wrote:

I can see quite a few threads about the puck being un-reliable, needing rebooting, it's putting me off a bit, so in reality what's actually like?

If you had problems with freezing, voice synch, glitching and so on how was it resolved, and how quickly?

Does using ethernet fix these issues, is WiFi part of the cause?

Did 5Ghz channel help?

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In my experience of Sky Stream, I agree with others that it's a fantastic way of getting access to an awful lot of content with one subscription. SkyOS is a simple, advertising-heavy, easy to use system for the mass market. 
For the vast majority of people it's great - those that want their TV served up to them in a straightforward, easy to use manner. 
But that was actually my biggest issue with it - it was just too controlled by Sky. Any issue that arises is down to Sky to fix and historically they are not fast at fixing issues. 
The Stream puck is fine - it's cheap but does the job. It's the server-based nature of SkyOS that seemed to cause most of the issues for me. Gigabit fibre on 2.4Ghz or 5Ghz or Ethernet didn't stop any of the niggling issues from recurring.
I'm fussy about speed and reliability of my tech and Sky Stream just didn't cut it for me.