Freezing and restarting - unusable

[Stamper1]

Just setup my new sky puck, setup went fine but once I get to the Home Screen to select a channel it freezes then either restarts (and repeats) or switches off entirely requiring a hard reboot. Not a good start as a new Sky customer

[SuperMatt]

Morning, @Stamper1. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141