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Discussion topic: Home Move & Switching from Sky Stream to Sky Q

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This message was authored by: Thevoid

Home Move & Switching from Sky Stream to Sky Q

Hi, I'm about to move home and have Sky Stream which is out of contract.

 

I want to move address and change from Stream to Q. Is there anyway to do this online?

 

If not, will Sky tell me to cancel Stream, wait for 31 days, then I can order Sky Q?

 

I've been unable to contact anyone at Sky about it and was hoping someone would know.

 

Thanks

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This message was authored by: mikealanr

Re: Home Move & Switching from Sky Stream to Sky Q

Posted by a Superuser, not a Sky employee. Find out more

hi @Thevoid 

 

The only path for stream to Q is by calling Sky this cannot be done online. They will usually terminate stream and arrange Q but there may be a period without service. However not sure how much the house move will muddy the waters.

 

If you are a Sky broadband customer you can arrange that move online. See: https://www.sky.com/moving-home

 

But for Q you will need to call them on 150 from Sky landline or mobile or on the 033 number under need more help on this page: https://www.sky.com/help/home

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
This message was authored by: Jporch316

Re: Home Move & Switching from Sky Stream to Sky Q

Posted by a Superuser, not a Sky employee. Find out more

Might be best if you move house first , change your address etc with sky then after a short period switch back to a

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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