Discussion topic: Home Move & Switching from Sky Stream to Sky Q
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Message posted on 01 Mar 2025 09:15 AM
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Home Move & Switching from Sky Stream to Sky Q
Hi, I'm about to move home and have Sky Stream which is out of contract.
I want to move address and change from Stream to Q. Is there anyway to do this online?
If not, will Sky tell me to cancel Stream, wait for 31 days, then I can order Sky Q?
I've been unable to contact anyone at Sky about it and was hoping someone would know.
Thanks
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Message posted on 01 Mar 2025 10:21 AM - last edited: 01 Mar 2025 10:22 AM
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Re: Home Move & Switching from Sky Stream to Sky Q
hi @Thevoid
The only path for stream to Q is by calling Sky this cannot be done online. They will usually terminate stream and arrange Q but there may be a period without service. However not sure how much the house move will muddy the waters.
If you are a Sky broadband customer you can arrange that move online. See: https://www.sky.com/moving-home
But for Q you will need to call them on 150 from Sky landline or mobile or on the 033 number under need more help on this page: https://www.sky.com/help/home
MikeAlanR
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Message posted on 01 Mar 2025 02:32 PM
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Re: Home Move & Switching from Sky Stream to Sky Q
Might be best if you move house first , change your address etc with sky then after a short period switch back to a
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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