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Discussion topic: HUGE PROBLEMS!!!!

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This message was authored by: Neil262

Message posted on ‎20 Jun 2026 07:58 PM

HUGE PROBLEMS!!!!

I'm now on my second puck!!!!! Guess what?????????????

 

not working again!!!! AGAIN!!!!!!!!

 

do not even think about charging me for this month! Do not even think about it! You get someone out to my house and you get this fixed! And I want 6 months free! This is an absolute JOKE!!!!!!!

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎20 Jun 2026 08:04 PM - last edited: ‎20 Jun 2026 08:06 PM

Re: HUGE PROBLEMS!!!!

Posted by a Superuser, not a Sky employee. Find out more

@Neil262 
You may not be aware but you haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.

If you believe the puck is faulty report it to Sky.

(Post moved from broadband board). 

Billing continues during a fault and six months free subscription is totally unrealistic.. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
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This message was authored by: SKY1992bf

Message posted on ‎20 Jun 2026 08:27 PM

Re: HUGE PROBLEMS!!!!

Posted by a Superuser, not a Sky employee. Find out more

@Neil262  There is also no engineer support for sky stream if you believe that the replacement puck is also faulty, contact sky and they may dispatch another after going through the troubleshooting process with the current one first 


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This message was authored by: GD1

Message posted on ‎20 Jun 2026 11:36 PM - last edited: ‎20 Jun 2026 11:38 PM

Re: HUGE PROBLEMS!!!!

Posted by a Superuser, not a Sky employee. Find out more
@Neil262 wrote:

I'm now on my second puck!!!!! Guess what?????????????

 

not working again!!!! AGAIN!!!!!!!!

 

do not even think about charging me for this month! Billing continues as normal failure to pay will result in no service at all.  Do not even think about it! You get someone out to my house and you get this fixed! Thats not going to happen as Sky Stream does not have engineer support And I want 6 months free! Not going to happen either This is an absolute JOKE!!!!!!!

And @Daniel0210  has posted this is a customer helps customer community no on e from Sky will know who you are from your post.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Me134

Message posted on ‎21 Jun 2026 07:02 AM

Re: HUGE PROBLEMS!!!!

@Neil262 wrote:

I'm now on my second puck!!!!! Guess what?????????????

 

not working again!!!! AGAIN!!!!!!!!

 

do not even think about charging me for this month! Do not even think about it! You get someone out to my house and you get this fixed! And I want 6 months free! This is an absolute JOKE!!!!!!!

We're only other customers here, like yourself, but if you could explain the issue (preferably without caps lock or exclamation marks) someone could actually offer you advice?

**********************************************************
Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access with MLO enabled, main Deco hardwired to Max hub

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Message posted on ‎23 Jun 2026 10:02 AM

Re: HUGE PROBLEMS!!!!

So....... not happy eh?

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