HBO renewal in progress over 7 days

[Andy548]

HBO max renewal in progress error message over 7 days. Previously paid for standard £5 a month 2 devices but after updating card it is stuck on renewal with access only to basic with ads. Unable to upgrade or make any changes. HBO have said it is a glitch with sky but sky are unable to resolve 

[Brill+Gill]

Hi @Andy548, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141