HBO not working

[Natalie_92]

Hello, I have HBO included in my package active shows on my account however when I sign in on my tv it's coming up as a problem and won't allow me to watch anything 

[Stephen+Mourton]

@Natalie_92   You could try an app refresh.  Go to Settings, System management, Resets & updates and select App refresh.  It will take a few minutes but wait for it to return you to the Home Screen.  

[Natalie_92]

Hello, yes I tried this also

[Angel_Aka]

---

@Natalie_92 wrote:

Hello, yes I tried this also

---

Can you login to the HBO Max website or the app on another device? Do your login details work correctly?

[Natalie_92]

 

Yes it says welcome back to start streaming on HBO Max get access through sky via sky.com/myskytv when I do that it shows I have my HBO account active so I'm I sure what's going on. 

 

[Hunter2660]

There seems to be a lot of issues with some of the apps on Glass/Stream at the moment, even between boxes, some work, some throw up errors. My recommendation is to use the apps on your Smart TV, (if you have one), or a seperate streaming stick until Sky sort out these problems.