HBO issues

[Thelovely]

I had to factory reset my Sky stream puck now I have lost access to HBO Max . everytime i log into HBO max on the sky stream ouck it says To start streaming on HBO Max, get access through Sky via sky.com/mysky/tv. But it shows in my Sky app is already mine . How do I fix this? 

[N_chill]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141