HBO Max black screen with sound

[Gb892]

Anyone else got issues with HBO Max through Sky stream puck having a black screen but the sound working?

it's infuriating and I've no real idea how to fix it other than going onto another app, starting to watch something and then back onto hbo max and hoping

[lettice · Accepted solution]

Not sure if you also tried, but would suggest the following;

A settings restart of your Sky Stream puck
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

With your Sky Stream puck in Standby, do a restart of your broadband router/hub.

Try an apps refresh;

1. Press Home on your Sky remote, then highlight Settings.
2. Press System management, then Resets and updates, and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing. Note: An apps refresh can take up to 24 hours to fully complete.

[Wurzelm]

I'm having the same issue. Rest box works for a short time but problem persists. Sort this out please sky. We all pay enough for TV and services not to have to put up with this. Does the same on pucks and Sky glass.