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Discussion topic: Getting technical error message on every chanel and playlist

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This message was authored by Dorisp This message was authored by: Dorisp

Getting technical error message on every chanel and playlist

Getting technical error message on every channel and playlist
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This message was authored by GD1 This message was authored by: GD1

Re: Getting technical error message on every chanel and playlist

Posted by a Superuser, not a Sky employee. Find out more

@Dorisp Likely caused by poor wifi signal, can you use ethernet instead?

 

What are your broadband speeds like?

 

Have you also tried unplugging the box for a couple of minutes?

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43" Glass TV & Puck Whole Home
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Dorisp
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This message was authored by Dorisp This message was authored by: Dorisp

Re: Getting technical error message on every chanel and playlist

WiFi fine not practical to do eternity and have unplugged twice now still nothing 😡

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Getting technical error message on every chanel and playlist

Posted by a Superuser, not a Sky employee. Find out more

@Dorisp wrote:

WiFi fine not practical to do eternity and have unplugged twice now still nothing 😡


@Dorisp Unfortunately that's incorrect, you can't tell that your WiFi is of suitable strength and stability until you try the Ethernet test. You also need to make sure the WiFi setting is disabled on the device when Ethernet is plugged in otherwise it tends to default over back to WiFi. 

the sky streaming platform isn't like most devices that are capable of dealing with WiFi signals that get weaker and have occasional dropouts as the devices must constantly be connected to Skys servers in order to function and need to always have a minimum download speed of at least 30 Mbps

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Getting technical error message on every chanel and playlist

Posted by a Superuser, not a Sky employee. Find out more

Also unplug your router for a few minutes ....

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43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
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