Get network error

[antwhite]

Cheers, sounds a logical approach which I will try as the issue has re-occurred this morning.😞

Have extended the lease to 21 days (max), and have also attempted to update the router settings so that the puck keeps the same ip address.  Fingers crossed   

[Booda]

I went in through the EE hub manager and waited for an IP address to be allocated to the puck and set it to static so, in theory, should load faster by not going hunting for one. Time will tell though 

[Booda]

How did that work out for you?

Setting the puck to a static address didn't sort out the problem, even though the address is allocated. Seems to be the timing of the puck starting up before it obtains the address throws everything off. I still can't access the apps through the puck. Going to ditch Sky I think, had enough now. 

[antwhite]

A fixed IP didn’t solve it for me either. I also tried putting the puck in the DMZ, but that made no difference. I’ve reverted to the default settings. As it stands, I can usually go about 4–5 days before needing to reboot the router.

 At the moment I cannot be bothered with reporting the issue and having to explain to frontline support about the issue. Numerous posts on the EE forum about the issue also. 

At least the EE router doesn't take an absolute age to reboot and get back online. 

[antwhite]

Just an update on this in case it helps anyone else.

I originally posted this back in April after experiencing intermittent issues with my Sky Stream puck. Live TV channels would continue to work, but I couldn't access any on demand content, the menu rails, or launch any apps. The only thing that would restore everything was rebooting my EE router.  I tried restarting the puck and resetting the apps, but neither made any difference.

The good news is that I've now been issue free for the last couple of months. I'm not sure whether the fix came from an update to the EE router, an update to the Sky Stream puck, or a combination of both, but whatever changed appears to have resolved it.

Hopefully this gives some reassurance to anyone else experiencing the same issue. It may be worth making sure both your router and Sky Stream box are running the latest software before spending too much time troubleshooting.

[MarkGoldsmith]

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@antwhite wrote:

Just an update on this in case it helps anyone else.

I originally posted this back in April after experiencing intermittent issues with my Sky Stream puck. Live TV channels would continue to work, but I couldn't access any on demand content, the menu rails, or launch any apps. The only thing that would restore everything was rebooting my EE router.  I tried restarting the puck and resetting the apps, but neither made any difference.

The good news is that I've now been issue free for the last couple of months. I'm not sure whether the fix came from an update to the EE router, an update to the Sky Stream puck, or a combination of both, but whatever changed appears to have resolved it.

Hopefully this gives some reassurance to anyone else experiencing the same issue. It may be worth making sure both your router and Sky Stream box are running the latest software before spending too much time troubleshooting.

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@antwhite You certainly wouldn't be the first person to have posted something like this on the forum regarding an EE Hub causing problems with the puck.

Glad to hear its been fixed.