Freezing stream tv

[robnnikki]

My TV keeps freezing and being out of sync with sound doing my head in , anyone got any ideas what to do

[Deedee36]

@robnnikki  First thing to try is a reboot of your tv by powering off and unplugging from the wall for a few minutes .Once rebooted launch the Netflix app scroll down to get help

and check network connection,this will give you the speeds your tv is getting 

[Mister_Dalek]

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@robnnikki wrote:
My TV keeps freezing and being out of sync with sound doing my head in , anyone got any ideas what to do

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Check your network connection. 

Sky Stream pucks are more sensitive to broadband speed and stability fluctuations than other streaming devices. It relies entirely on there being a constant connection to Sky's servers to function with any form of reliability. 

Check the speed your puck is receiving by running a network check from the get help menu within the Netflix app. 

You need an absolute minimum of 25Mbps for HD and 30Mbps for UHD but preferably a lot more. 

Try connecting via ethernet if possible, and turn WiFi off on the puck's network settings is another thing you can try. This will eliminate any WiFi interference. 

[robnnikki]

I have done that and it's my glass TV to x

[robnnikki]

Thank you I will try this x