Lip Sync issues - Sky Stream

[Jporch316]

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@MikeMax1 wrote:

Hi there, I am in Ireland btw. My ISP is Virgin media, but it is the SIRO network here. Siro.ie  Connected via wifi I guess.

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Can you run the speed test in the Netflix app ? It's likely the wifi signal reaching the puck may not be of sufficient strength 

if possible connect with an ethernet cable directly to the router to see if the issues still persist. If far away you can always try an inexpensive set of powerline adapters 

[MikeMax1]

They are right beside each other. But, I'll give the Netflix app thing a try.

[MikeMax1]

The speed on the Netflix 'check your network'  Green ticks for, Internet connection, Netflix server 1 and 2. Connection speed is 94.48. Again, they are right beside each other. A bit slow, I would have thought. Do you think I would be better hardwiring the Puck to the router?

Thanks.

[Skull+Treaty]

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@MikeMax1 wrote:

The speed on the Netflix 'check your network'  Green ticks for, Internet connection, Netflix server 1 and 2. Connection speed is 94.48. Again, they are right beside each other. A bit slow, I would have thought. Do you think I would be better hardwiring the Puck to the router?

Thanks.

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@MikeMax1 

Connecting via Ethernet will probably give you a similar, if not slightly slower speed as the Puck only has a 10/100 port. It may be more stable than WiFi though. 

[Super+Anthony]

Black screen once again on channel 922 and then freezing. It's really not good enough Sky 

[Super+Anthony]

This keeps happening in the last few days and happend again just now at 17.15pm. One will be watching and then it just goes to a black screen. Happened at the darts yesterday and then again day before on another live event

[DantheSwan]

@Mark39    I'm in a CIAS dispute presently, they've made one offer concerning compensation but it's not an acceptable amount so me and CIAS have refused their offe

They need to come back with improved terms now 

Anyone can leave penalty free by giving 30 days notice and on Stream, there's nothing Sky can do about that 

[Mark39]

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@DantheSwan wrote:

Anyone can leave penalty free by giving 30 days notice and on Stream, there's nothing Sky can do about that 

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Indeed, no reason to stay and put up with it if you think Stream's performance doesn't measure up.

[Super+Anthony]

Issues either with the puck or Sky 

Once again now, I have black screens, program waiting to load / technical issue

[MarkGoldsmith]

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@Super+Anthony wrote:

Issues either with the puck or Sky 

Once again now, I have black screens, program waiting to load / technical issue

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But wouldn't either the majority or all customers be seeing the same issue as you?

[Super+Anthony]

Once again I have this issue on my Sky stream puck. Was watching Sky channel 922 and swapped to Sky sports golf and all I got was black screens and then technical fault

[Jason+Golding]

It is well known that anyone can leave sky stream even if in contract. For all those that are unhappy, why don't you just leave ?

[Super+Anthony]

It's frustrating that posts that we put up with faults seem to be taken down? Is there a reason this is happening to me and others? I don't think this is reasonable and as customers we should be able to put this on, so it helps not just Sky with the ongoing issues, but more importantly it helps us the customers, and we should all be able to give views on things as long as it's within the rules on here

I put one with regards black screens and freezing on Sky stream not Sky glass last night

I suspect I know why this is happening 

[lettice]

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@Super+Anthony wrote:

It's frustrating that posts that we put up with faults seem to be taken down? Is there a reason this is happening to me and others? I don't think this is reasonable and as customers we should be able to put this on, so it helps not just Sky with the ongoing issues, but more importantly it helps us the customers, and we should all be able to give views on things as long as it's within the rules on here

I put one with regards black screens and freezing on Sky stream not Sky glass last night

I suspect I know why this is happening 

@Super+Anthony 

I have moved your post here, as it relates to a few posts you may be mentioning.

A few of your recent posts have recently been merged into here and into other relevant ongoing issue threads. Your new created threads were the same issue as you have already created a post for.
Plus, sometimes posts get automatically hit by the community 'spam' type tools for a number of reasons and get sent off for review, often will reappear at a later stage.

[Super+Anthony]

Thanks @lettice, apologies. I think what could help, is maybe a notification or something so I can then find it? Is this possible at all