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Discussion topic: Foster

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This message was authored by Stephen114 This message was authored by: Stephen114

Foster

I have just moved home and now my stream pack doesn't work
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This message was authored by GD1 This message was authored by: GD1

Re: Foster

Posted by a Superuser, not a Sky employee. Find out more

@Stephen114  You'll need to provide more details as "doesn't work" isn't telling the forum anything useful.

 

Has your broadband been activated at your new home?  What messages do you get on your screen when using the puck?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Stephen114
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This message was authored by Stephen114 This message was authored by: Stephen114

Re: Foster

I have just moved and the place has got its own Internet my sky glass tv is working fine it's my sky stream pack that won't turn at all

Stephen114
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This message was authored by Stephen114 This message was authored by: Stephen114

Re: Foster

It is a 65 inch glass tv  and its the steam pa k

This message was authored by GD1 This message was authored by: GD1

Re: Foster

Posted by a Superuser, not a Sky employee. Find out more

@Stephen114  Is the power cable fully pushed in on the back of the puck?  Have you checked the socket is giving power by using another device?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Stephen114
Topic Author
This message was authored by Stephen114 This message was authored by: Stephen114

Re: Foster

Yer I have tread everything I can think of

This message was authored by GD1 This message was authored by: GD1

Re: Foster

Posted by a Superuser, not a Sky employee. Find out more

@Stephen114  Is the power light coming on when you use the power button underneath the puck?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Stephen114
Topic Author
This message was authored by Stephen114 This message was authored by: Stephen114

Re: Foster

I have tried that and nothing 

This message was authored by lettice This message was authored by: lettice

Re: Foster

Posted by a Superuser, not a Sky employee. Find out more

Try the recovery process.

  1. On your Sky remote, press 4 and 6 together for three seconds. This will reset your remote.
  2. Switch off the Sky Stream puck at the mains. There's no need to unplug it.
  3. Press and hold the Standby button on the bottom of the Sky Stream puck

4. Keeping your finger on the button, switch the power back on at the mains and wait until you see the LED lights flash different colours, then remove your finger.
5. Let the Sky Stream puck complete the recovery process. This can take up to 15 minutes, depending on your broadband speed.
5. Switch the Sky Stream puck back on and follow the on screen steps to set it up

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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