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Discussion topic: Fibre

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This message was authored by: Tl131

Message posted on ‎28 Aug 2026 09:33 PM

Fibre

I was upgraded to fibre yesterday. I am on sky stream (which I hate!) and since then, Internet drops outconstantly. Getting fed up with watching TV with 10 second gaps every minute!

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Superuser
This message was authored by: GD1

Message posted on ‎28 Aug 2026 09:39 PM

Re: Fibre

Posted by a Superuser, not a Sky employee. Find out more

@Tl131  How is your puck connected to the hub?   Having Fibre is only as good as the speed to the hub, beyond it will be variable depending on a number of factors.

 

If WiFi to the puck drops out frequently that would suggest poor signal from the hub

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Tl131

Message posted on ‎28 Aug 2026 09:52 PM

Re: Fibre

Sorry, no idea. The engineer did everything as the router had to be moved. The puck is about 6 ft from the router. 

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