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Discussion topic: Faulty puck

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Avatar for LJP1
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This message was authored by: LJP1

Message posted on ‎02 Oct 2026 03:32 PM

Faulty puck

My sky puck will only power on for 10

minutes and then will not work again. I have tried all the advisories on the community like factory test etc and still no joy. How do I get a replacement ? 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎02 Oct 2026 09:18 PM

Re: Faulty puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @LJP1 

 

You will need to call sky. We are fellow customers here on the community.

 

Phone number here: https://www.sky.com/help/articles/viewing-help

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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