Discussion topic: Faulty Puck

This message was authored by: Razbeatle · ‎15 Nov 2024

Was working OK since supply a few weeks ago. Now its faulty. Programme stops and jumps back and keeps doing that until rebooted.

This message was authored by: GD1 · ‎15 Nov 2024

@Razbeatle How is the puck connected to the hub/router? What speed is the puck getting?

On the puck open the netflix app, go to Get Help, run the connection test.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Razbeatle · ‎17 Nov 2024

Connected by hdmi and speed 32.54. It seems to be a fault with live playback as I can correct it without rebooting by fast forwarding as much as possible.

Thanks for your input.

Discussion topic: Faulty Puck

Faulty Puck

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