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Discussion topic: Faulty Puck

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This message was authored by: Razbeatle

Message posted on ‎15 Nov 2024 02:52 PM

Faulty Puck

Was working OK since supply a few weeks ago. Now its faulty. Programme stops and jumps back and keeps doing that until rebooted.

 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎15 Nov 2024 03:05 PM

Re: Faulty Puck

Posted by a Superuser, not a Sky employee. Find out more

@Razbeatle  How is the puck connected to the hub/router?   What speed is the puck getting?   

 

On the puck open the netflix app, go to Get Help, run the connection test.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Razbeatle

Message posted on ‎17 Nov 2024 02:19 PM

Re: Faulty Puck

Connected by hdmi and speed 32.54. It seems to be a fault with live playback as I can correct it without rebooting by fast forwarding as much as possible.

Thanks for your input.

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