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This discussion topic has been answered Discussion topic: Fast Forwarding adds

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This message was authored by: Father42

Fast Forwarding adds

When I use the fast forwarding for which I pay a monthly fee it only moves approx 10 secs at a time.

It was ok till I went onto full fibre 150 and HD 
I was on 100 full fibre and SD . I've tried 0000. 777 and refresh apps but it still doesn't work. 

Could it be a puck fault or has it being taken off my account by mistake.


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This message was authored by: r0adster Answer

Re: Fast Forwarding adds

Mine does this but only on some apps, Channel 5 does it all the time, it's just not smooth, it'll go for a few seconds then pause repeatedly.  Most channels are fine just a few that play up.

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This message was authored by: r0adster Answer

Re: Fast Forwarding adds

Mine does this but only on some apps, Channel 5 does it all the time, it's just not smooth, it'll go for a few seconds then pause repeatedly.  Most channels are fine just a few that play up.

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This message was authored by: MarkGoldsmith

Re: Fast Forwarding adds

Posted by a Superuser, not a Sky employee. Find out more

@Father42 wrote:

When I use the fast forwarding for which I pay a monthly fee it only moves approx 10 secs at a time.

It was ok till I went onto full fibre 150 and HD 
I was on 100 full fibre and SD . I've tried 0000. 777 and refresh apps but it still doesn't work. 

Could it be a puck fault or has it being taken off my account by mistake.


Is this on ITV X?

 

If so you need to press and hold the FF or RW buttons for it to work like that, a single press of those buttons and it will only jump the 10 seconds.

Sky Stream, Sky Glass Air and former Sky Broadband customer

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