0

Discussion topic: Ethernet connection

Reply
Avatar for Skillybob
Level 1 icon
What's this?
This message was authored by: Skillybob

Message posted on ‎22 Nov 2025 08:39 PM

Ethernet connection

We have already had our Sky puck replaced once and after only a few weeks, its playing up again. Not been able to get any actual TV channels today. The trouble shooter guidance keeps saying it's the broadband but everything else is working fine. We're connected to the router via ethernet so its not WiFi interference. Any ideas?
Report post
Post 1 of 5
222 Views
0 Likes
Reply
Reply

All Replies

Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎22 Nov 2025 08:44 PM

Re: Ethernet connection

Posted by a Superuser, not a Sky employee. Find out more

@Skillybob  On your stream puck open the netflix app, go to Get Help, run connection test, what speed is bein g reported?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 5
218 Views
Reply
Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎22 Nov 2025 08:45 PM - last edited: ‎22 Nov 2025 08:54 PM

Re: Ethernet connection

Posted by a Superuser, not a Sky employee. Find out more

Hi @Skillybob 

 

Unlike other devices ethernet doesn't take precedence. You need to turn WiFi off in the settings of the puck.

 

Also what speed is your puck receiving? You can check in netflix (profile pic > get help? > Connectivity check). Sky say you need 25Mbps for HD and 30Mbps for UHD.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 3 of 5
218 Views
Reply
Avatar for Skillybob
Level 1 icon
What's this?
Topic Author
This message was authored by: Skillybob

Message posted on ‎23 Nov 2025 07:07 PM

Re: Ethernet connection

Thanks, it gives 79.81, so should be plenty for the Sky stream service. I can watch Netflix and BBC player without issues but anything from the TV guide just won't load. I'm seriously unimpressed with this as a service.

Report post
Post 4 of 5
149 Views
0 Likes
Reply
Avatar for Skillybob
Level 1 icon
What's this?
Topic Author
This message was authored by: Skillybob

Message posted on ‎23 Nov 2025 07:09 PM

Re: Ethernet connection

Thanks, I was aware of that and had switched off the WiFi and connected via ethernet in the settings already. We have been watching fine for 2 or 3 months until a few days ago.

Report post
Post 5 of 5
148 Views
0 Likes
Reply
Reply