EVe was so helpful and genuine

[Claireybelle]

I rang to cancel my broadband as I had found a new provider. Whilst helping me with this, Eve looked into getting me a better TV contract and explained Sky Stream to me and that it would be cheaper. It was all so easy and straight forward. The equipment arrived the next day, super easy to set up (for once!) and Eve rang me back WHEN SHE SAID SHE WOULD (never happened to me before) and updated my account to reflect my choices. She was super helpful, friendly and genuine and made me much more confident that if I ring in the future, I will be met with such great customer service. And I really like Sky Stream!

[MarkGoldsmith]

@Claireybelle in case you aren't aware, there is a section on this forum where you can submit an official thanks to a Sky employee, which should end up being passed onto the sky employee directly : https://helpforum.sky.com/t5/Send-Thanks-to-Sky/idb-p/sendthanks

[Claireybelle]

Many thanks!