@JWing49 wrote:
I did not keep proof of posting once I received your acknowledgement that it was with the courier
You're not actually talking to Sky on this forum. It is mainly fellow customers on here.
In order to rectify your issue and prevent any non-return fee being charged you'll be better off calling Sky directly. Hardware returns are frequently not scanned back in to their systems in a timely fashion so it can trigger automatic requests to return something which has already been sent.
