Duplicate Direct debit

[KenWilliamson]

Sky are talking 2 different direct debits. I only authorized 1. There are no emails explaining the second payments

[GD1]

@KenWilliamson  What services do you have with Sky?

To be aware that Sky Glass/Stream, Sky Broadband & Sky Mobile are all seperate direct debits, none are combined.

[KenWilliamson]

Sky tv

Sky broadband and talk

[KenWilliamson]

Sorry that wasn't answered, ticked in error 

[MarkGoldsmith]

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@KenWilliamson wrote:

Sky tv

Sky broadband and talk

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As per @GD1 's response above, if your Sky TV is Sky Stream ( i'm guessing it is as you have posted this on the Sky Stream board), then you would have 2 accounts with Sky a Sky Streaming account and a Sky Broadband and Talk account which will generate separate bills and thus separate direct debits ( likely on different days on the month as well).

[KenWilliamson]

I should have been told that the amount I agreed to pay was not the total amount and a second direct debit would take the payment beyond the agreed limit.

The additional service was not my reason for switching provider and I only agreed because I thought it was included.

Very dissatisfied.

[Mark39]

I'm not sure what you mean by the agreed limit, but if you feel you have grounds you can raise a complaint: https://www.sky.com/help/articles/how-to-make-a-complaint

[TimmyBGood]

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@KenWilliamson wrote:
The additional service was not my reason for switching provider and I only agreed because I thought it was included

Sky Stream is a subscription television service: it does not include broadband.  Sky Broadband & Talk doesn't cover television content.

[Exiled-in-HH]

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@KenWilliamson wrote:

I should have been told that the amount I agreed to pay was not the total amount and a second direct debit would take the payment beyond the agreed limit.

The additional service was not my reason for switching provider and I only agreed because I thought it was included.

Very dissatisfied.

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Have you checked your bill on your Sky Puck ... are discounts being applied to each service?

You can cancel Sky Stream BUT that might change any discount currently applied to Sky BB😉