Drama channel shows low signal

[Jonathan85]

When I watch drama channel the picture keeps cutting out as a low signal its done it a few times now and chatting to sky help team they have run a few tests and it's showing as the connection to the puck is very high in latency I thought that might be the answer its also doing it on mtv 80s channel seems the picture is cutting out 

[MarkGoldsmith · Accepted solution]

If you are connwcti your puck to the internet via WiFi I'd suggest at least testing if the issue still occurs connecting via an Ethernet cable.

if your router is no where near the puck to test this, you c an try purchasing a power line adapter which will allow you to connected via Ethernet. A £30ish one from Amazon is sufficient for a stream puck. 

you should also the WiFi is disabled in the stream pucks settings and i would also suggest giving the puck a little reboot by turning it off at the plug once the WiFi is disabled to ensure it picks up the setting.